Returns & Refund Policy

Thank you for choosing campsalesau, a brand proudly owned and operated by Larry Holt LLC. We value your satisfaction and strive to make every purchase a rewarding experience. Please take a moment to review our comprehensive Refund and Returns Policy, which applies to all book orders placed through our platform.

1. Introduction

This Refund and Returns Policy outlines the procedures for returning, exchanging, or canceling orders made on campsalesau. We have designed this policy to be as transparent and user-friendly as possible to help you shop with confidence.

2. Eligibility for Returns and Exchanges

1. Return Period
   You have 30 days from the delivery date to request a return or exchange. After 30 days, we reserve the right to refuse returns or exchanges.

2. Condition of Items
   To qualify for a return or exchange, items must be in their original, unused condition, including all packaging, inserts, or tags. We understand that packaging for books may show slight wear from shipping, but the book itself should be undamaged.

3. Proof of Purchase
   A valid proof of purchase (e.g., an order confirmation email or receipt) is required to process all returns and exchanges.

3. How to Return or Exchange an Item

1. Request Authorization
   Before sending any items back, please email us at contact@campsalesau.com with your order number, reason for return or exchange, and any relevant photos (if the product is damaged or defective).

2. Return Address
   Once your request is approved, ship your items to the following address: Attn: Returns Department campsalesau (Larry Holt LLC) 915 N Spaulding Ave Apt 8 Los Angeles, CA 90046, United States

3. Packaging Your Return
   Please use secure packaging to prevent damage in transit. Retain your shipping receipt and tracking information, if available.

4. Return Conditions

1. Proper Care
   Returned items must arrive at our facility in a condition suitable for resale. Products exhibiting signs of misuse, alteration, or excessive wear may be rejected.

2. Non-Returnable Items

   • Gift cards or promotional items received as part of a sale.

   • Digital products (e.g., eBooks) or downloadable content once accessed.

   • Items explicitly marked as “Final Sale” on their product page.

3. Reason for Return

   • Unwanted or no longer needed.

   • Ordered by mistake (wrong title or quantity).

   • Damaged or defective product upon arrival.

   • Received an incorrect item.

5. Return Shipping Costs

• Customer Responsibility: Unless a product arrived damaged or we made an error in fulfilling your order, you are responsible for covering return shipping costs.

• Damaged or Defective Products: If you received an item that is flawed or in unsatisfactory condition, please include photos in your return request. We will cover reasonable return shipping charges or arrange a prepaid shipping label, depending on your location.

6. Damaged or Defective Products

1. Documentation
   If your item is damaged in transit or defective, email us at contact@campsalesau.com within 7 days of delivery. Include your order number and detailed photographs of the damage.

2. Resolution Options
   We may issue a refund, send a replacement, or offer a suitable store credit based on stock availability and your preference. For rare or collectible books, we will work with you to find the best possible solution.

7. Exchange Policy

1. Like-for-Like Exchanges
   If you would like to exchange your item for a replacement (e.g., a new copy of the same book), please specify this in your return request. Exchanges are subject to product availability.

2. Different Item Exchanges
   Should you wish to swap your purchase for a different product of equivalent or greater value, you will be responsible for any price difference. We will issue an invoice or arrange payment for any cost variance before shipping the new product.

8. Can I Change My Shipping Address?

1. Before Shipment
   If your order has not yet shipped, we can usually update your shipping address. Please contact us at contact@campsalesau.com or reply to your order confirmation email immediately with the correct details.

2. After Shipment
   Once your order has left our warehouse, we may not be able to modify the shipping address. You could arrange a redirect with the carrier, though additional fees may apply.

9. Cancellation Policy

1. Prior to Dispatch
   You can cancel your order anytime before it ships by emailing contact@campsalesau.com. We will confirm the cancellation and process your refund promptly.

2. After Dispatch
   If your order has already shipped, you must wait for it to arrive, then initiate a return within the standard 30-day return window.

10. Refund Process and Timeline

1. Refund Procedure
   Once we receive and inspect your returned items, we will notify you via email regarding the approval or rejection of your refund.

2. Processing Time
   Approved refunds will be processed within 2-5 business days. Depending on your financial institution, it may take additional time for the credit to appear on your statement.

11. Additional Assistance

If you have any questions or require personalized support, our dedicated customer service team is here to help. Feel free to reach out at contact@campsalesau.com.

Thank You for Choosing campsalesau

We appreciate your business and remain committed to offering a pleasant shopping experience for all book enthusiasts. Should you have further inquiries about our Refund and Returns Policy, please do not hesitate to get in touch.