Frequently Asked Questions

Below, you’ll find answers to some of the most common questions about campsalesau—a brand owned and operated by Larry Holt LLC. If you need further assistance, feel free to reach out to our support team at contact@campsalesau.com.

1. Where Do You Ship?

We currently ship to all locations within the United States. Unfortunately, we are unable to ship to U.S. territories or international addresses at this time. We’re exploring additional shipping zones for the future, so check back for updates.

2. How Long Does It Take To Process and Deliver Orders?

  • Order Processing Time: 2–4 business days, Monday to Friday (8:00 AM – 6:00 PM PT).

  • Shipping & Delivery: 6–10 business days, Monday to Friday (8:00 AM – 6:00 PM PT).

Keep in mind that holidays, high-volume seasons, and unforeseen circumstances (such as weather disruptions) may affect these timelines.

3. Which Carriers Do You Use?

We partner with reliable shipping carriers to ensure safe and timely deliveries, including:

  • FedEx

  • UPS

  • USPS

Depending on your location and order details, we’ll select the most suitable carrier.

4. How Much Does Shipping Cost?

  • Free Shipping for orders over $199

  • Flat Rate: $7.99 for orders under $199

During checkout, you’ll see any applicable shipping charges before you confirm your purchase.

5. Do You Charge Sales Tax?

Yes. We charge a 5% tax on all orders, in compliance with applicable laws. The tax amount is calculated based on your billing or shipping address and will appear at checkout.

6. How Do I Track My Order?

Once your items ship, we will send you a tracking link via email. You can use this link to follow your package’s journey in real time on the carrier’s website. If you do not receive tracking details within two business days after shipment confirmation, please contact our support team.

7. What Payment Methods Do You Accept?

We offer two secure payment options:

  1. PayPal: Pay either through your existing PayPal balance or a linked card.

  2. Stripe: Use any major credit or debit card via Stripe’s secure gateway.

8. Is My Payment Information Secure?

Absolutely. We take security seriously by:

  • Utilizing Secure Socket Layer (SSL) encryption during checkout.

  • Partnering with PCI DSS-compliant payment processors (PayPal and Stripe).

  • Never storing your full credit card details on our servers.

9. Can I Return or Exchange a Book?

Yes. If you’re not fully satisfied, you have 30 days from the delivery date to initiate a return or exchange. Items must be in unused, original condition, and you should provide proof of purchase. Please consult our Returns & Refund Policy for complete instructions.

10. How Long Do Refunds Take?

Once we receive and inspect your returned items, refunds are typically processed within 2–5 business days. However, your financial institution may require additional time to reflect the credit in your account.

11. What if My Order Arrives Damaged or Is Lost?

  • Damaged Items: Email photos of the damage to contact@campsalesau.com within 48 hours of delivery. We’ll work with you to find a suitable resolution, which may include a refund, replacement, or store credit.

  • Lost Shipments: If your tracking information shows “delivered” but you haven’t received the package, please double-check with neighbors or household members. If it remains unlocated, contact us right away so we can assist with a carrier investigation.

12. Can I Cancel or Change My Order?

  • Before Shipment: You may cancel or update your order if it hasn’t entered the shipping process. Send a cancellation or modification request to contact@campsalesau.com.

  • After Shipment: If your order has already shipped, cancellation is no longer possible. You can, however, return the items once they arrive, subject to our return policy.

13. Do You Offer Bulk Orders or Special Discounts?

For larger quantities or special requests, please contact us at contact@campsalesau.com. We’ll gladly discuss potential discounts or customized shipping options to accommodate your needs.

14. How Can I Contact You?

For any inquiries about your order, payment, shipping, or product details, feel free to reach out:

Company Name: Larry Holt LLC

Company Number: B20250042491

Address: 915 N Spaulding Ave Apt 8 Los Angeles, CA 90046, United States

Email: contact@campsalesau.com

Phone: +1 (408) 644 4548

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 12 hours during business days

Our customer support team is dedicated to ensuring a smooth shopping experience for every book enthusiast.

Thank you for choosing campsalesau, where we strive to deliver high-quality books along with top-notch service. We hope these FAQs help clarify any questions you may have. If you need more assistance, don’t hesitate to get in touch!